COFFEE MOMENTS IN A TIME OF COVID19 and remember we are all in this together WAREHOUSE STATUS: OPEN

COFFEE MOMENTS IN A TIME OF COVID19

"Coffee Moments"

The world is a global village and a village that is suffering right now, with the exponential spread of Covid19. And Coffee Parts is no different, with suppliers and customers globally, especially in Italy, our heart has bled with empathy.


Empathy for all the nurses and doctors who are the real miracle workers here, scientists working day and night, cleaners, delivery drivers and everyone else working together to bring normality back during these times.


We love coffee, and the thought of not being able to share our love with the world brings a tear to our eye. We will continue to operate the warehouse, to be able to bring the love of coffee and maybe even a smile to all those working to bring normality back to the world, to all those at home practicing safe distancing to help reduce the spread, to all those who just need a coffee moment, to all those that share our dreams.


We wish the best of health to you and your loved ones. Let's look after each other… We are all in this together, and we're here for you if you need a little "coffee-moment".


Stay safe, keep healthy and look after the elderly!


Love Pedro

   Warehouse Status: OPEN   


Auspost Update - 23.4.20

We are still dispatching orders on time, yet due to the COVID-19 there has been an insane amount of order volumes on the postal and courier networks, as such please allow up to an additional 5 business days from the Estimated Delivery Date as these networks are congested. In saying that our internal reports are showing 80% of order still arriving on time.

For international orders, the delays are a little greater, as flights out of Australia have significantly reduced and depending on the country, quarantine measure increased.

For those that want a little more information as to why the delays... Well... Due to several reasons such as increase volumes and social distancing rules at sorting facilities, as well as a large part of plane network grounded and most freight traveling via road with checkpoints between state borders.

Although we are working like crazy to get orders out, COVID-19 has been a great form of reflection and opportunity to give back, not only to the hospitality industry with support, but to those on the front line in the medical community. Have a look at some of our "Give Back Moments".


Customer Service Update - 26.3.20

Due to unprecedented demand in our products, we will be reducing team members answering our phone lines and live chat to focus on processing existing orders. Our priority now is to ensure that all orders are shipped and will be requiring all efforts from our team in order to do so. We apologize for any inconvenience caused.


Online Store and Stock Availability

The online store will be open ensuring home deliveries are available to our coffee lovers. Stock availability will be shown on the product page, as well as the shopping cart and checkout pages. If for any reason we need to stop dispatch at our warehouse due to a government-imposed lock-down, our offsite (ie work from home) administration team will contact customers to see if they want to hold or get a refund.

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain items, however, stock availability will be shown on the product page, as well as the shopping cart and checkout pages. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.


Showroom & Click and Collect Pickup

On 14.05.2020 while the showroom remains closed, we have reopened Click and Collect, so now you can come in collect orders from the warehouse counter again.


On 16.03.2020 we decided to close our showroom to further protect the health of our coffee lovers and staff. This was well before any government instructions as health is a core value for us so morally this was a no brainer for us.. Any existing pick-ups will require approval with our customer service team member.


We are all in this together

Most importantly, let's look after one another, this is a time for love and empathy. Help that eldery neighbour, be awesome, be that rockstar you are!