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Returns Policy

Coffee parts returns

It's really important to us that you love your purchase from Coffee Parts. If for some reason you are not completely happy with your purchase, let us know and will help make you smile again!


CONDITIONS OF RETURN

  • Items can only be returned once approved by a Coffee Parts team member after you follow the proceedure below.
  • Return request must be within 14 days of purchase and returns must be received within 14 days of return request approval with an RMA number.
  • Returns must be new and in their original packaging, as we cannot issue a refund on any goods that have been opened.
  • We do not accept returns on any machines, electrical parts, books and dvds. So please choose wisely.
  • Please notify Coffee Parts within 14 days of receipt of your order of any discrepancies or damaged products. We'll then get the ball rolling on our fuss-free returns process for you.
  • The customer is responsible for any freight charges on returned goods unless the item(s) being returned have arrived damaged or faulty in which case we will send a return label.
  • Goods that are recieved damaged or faulty will be repaired (if applicable), replaced or refunded once assesed by a Coffee Parts team member.
  • Once a return has been approved, refund will be processed within 14 days to customers original payment method.
  • We don't charge a re-stocking or processing fee for approved returns.

RETURN PROCEDURE

If you are a registered customer, please log into your account, go to 'My Order' and view the relevant order by clicking 'View Order'. Once you are in the order you can then choose 'Return' and follow the prompts. Once we recieve the return notice a member of our team will contact you to assist you.

 

If you are a guest user, then you can lodge a return on the Order and Returns page. A member of our team will contact you to assist you further.

 

Once a Coffee Parts team member has approved a return you can visit us in person or send it with the RMA number given.