Covid19 Update - Auspost - 23.4.20
We are still dispatching orders on time, yet due to the COVID-19 there has been an insane amount of order volumes on the postal and courier networks, as such please allow up to an additional 5 business days from the Estimated Delivery Date as these networks are congested. In saying that our internal reports are showing 80% of order still arriving on time.
For international orders, the delays are a little greater, as flights out of Australia have significantly reduced and depending on the country, quarantine measure increased.
For those that want a little more information as to why the delays... Well... Due to several reasons such as increase volumes and social distancing rules at sorting facilities, as well as a large part of plane network grounded and most freight travelling via road with checkpoints between state borders.
Delivery Time and Costs
Parts, Accessories, Brew Bar and Tea Bar
standard delivery
From $6.95 2 – 7 business days*
express delivery
From $9.95 1 – 3 business days*
Water Filters
standard delivery
From $6.95 2 – 7 business days*
express delivery
From $9.95 1 – 3 business days*
Coffee Grinders
Home Grinders
Use estimator 1 – 3 business days*
Commercial Grinders
Use estimator 1 – 3 business days*
Coffee Machines
Home Machines
Use estimator 1 – 4 business days*
Commercial Machines
Use estimator 2 – 7 business days*
Countries We Ship To
Shipping cost will depend on the size of your order and location, however you can check costs both directly on the product page or at checkout prior to entering any details. Below is a list of countries we ship to:
Countries
Argentina
Australia
Austria
Belgium
Brazil
Brunei
Chile
China
Christmas Island
Cook Islands
Croatia
Czech Republic
Denmark
Ecuador
Fiji
Finland
France
French Polynesia
Germany
Greece
Honduras
Hong Kong
Iceland
Indonesia
Ireland
Ilse of Man
Italy
Japan
..
Lexembourg
Macau
Malaysia
Maldives
Malta
Monaco
Nepal
Netherlands
New Caledonia
New Zealand
Norfolk Island
Norway
Portugal
Qatar
Singapore
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Turkey
UAE
United Kingdom
United States
Freight Partners
We use Australia Post eParcel as well as various Couriers to dispatch all orders both within Australia and Internationally. If you are in Sydney you will also be able to select from same day 3 hour couriers, or click and collect from our warehouse in Pagewood just 10 minutes from Sydney CBD.
Shipping cost will depend on the size of your order and location, however you can check costs both directly on the product page or at checkout prior to entering any details.
Orders placed before 2pm AEST will be despatched on the same working day, and both Australia Post and the couriers we use deliver parcels Monday to Friday, generally between the hours of 8am to 6pm. On most items during checkout you will be able to select between standard and express delivery, however quoted delivery timeframes are indicative only.
For more shipping information please review our shipping and delivery page.
Warranty
All our stock is 'Australian Delivered' as such covered by Australian Warranty which in most cases is manufacturer backed. The warranty does not apply to international orders being sent outside Australia, as such any warranty claim would need to be returned back to Australia for assessment.
Easy Returns
Returns are generally allowed within 14 days of purchase for most spare parts, accessories and brew gear, however some exclusions apply. If you have made your purchase using an eligible PayPal account, you may be eligible to have PayPal refund your shipping costs. For full returns policy please read our returns policy.
