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We are still dispatching orders on time, yet due to both covid-19 and the xmas rush, there has been an insane amount of order volumes on the postal and courier networks, as such please allow up to an additional 2-5 business days from the Estimated Delivery Date as these networks are congested. In saying that our internal reports are showing 90% of order still arriving on time.
For international orders, the delays are a little greater, as flights out of Australia have significantly reduced and depending on the country, quarantine measure increased.
For those that want a little more information as to why the delays... Well... Due to several reasons such as increase volumes and social distancing rules at sorting facilities, as well as a large part of plane network grounded and most freight travelling via road with checkpoints between state borders.
For 2020 Pre-Christmas Delivery* please order by the following dates and please allow greater time for regional areas:
your city | standard delivery | express delivery |
---|---|---|
Adelaide Metro | Monday 14th | WEDNESDAY 16th |
Brisbane Metro | Thursday 10th | THURSDAY 17th |
Canberra Metro | Thursday 17th | MONDAY 21st |
Darwin Metro | Thursday 3rd | TUESDAY 15th |
Hobart Metro | Tuesday 1st | THURSDAY 17th |
Melbourne Metro | Monday 14th | THURSDAY 17th |
Perth Metro | Thursday 10th | WEDNESDAY 16th |
Sydney Metro | Wednesday 16th | FRIDAY 18th |
Shipping cost will depend on the size of your order and location, however you can check costs both directly on the product page or at checkout prior to entering any details. Below is a list of countries we ship to:
We use Australia Post eParcel as well as various Couriers to dispatch all orders both within Australia and Internationally. If you are in Sydney you will also be able to select from same day 3 hour couriers, or click and collect from our warehouse in Pagewood just 10 minutes from Sydney CBD.
Shipping cost will depend on the size of your order and location, however you can check costs both directly on the product page or at checkout prior to entering any details.
Orders placed before 2pm AEST will be despatched on the same working day, and both Australia Post and the couriers we use deliver parcels Monday to Friday, generally between the hours of 8am to 6pm. On most items during checkout you will be able to select between standard and express delivery, however quoted delivery timeframes are indicative only.
For more shipping information please review our shipping and delivery page.
All our stock is 'Australian Delivered' as such covered by Australian Warranty which in most cases is manufacturer backed. The warranty does not apply to international orders being sent outside Australia, as such any warranty claim would need to be returned back to Australia for assessment.
Returns are generally allowed within 14 days of purchase for most spare parts, accessories and brew gear, however some exclusions apply. If you have made your purchase using an eligible PayPal account, you may be eligible to have PayPal refund your shipping costs. For full returns policy please read our returns policy.